Terms & Conditions

Refund & Cancellation Policy

Last updated: 28 September 2026 · Applies to all Intuty plans and wallet payments. Intuty is a product of Voais AI Solution Pvt. Ltd.

1. Cancelling a plan

You can cancel your plan, including autopay, at any time from Plans & Pricing in your account, or by writing to us. Cancellation stops all future charges. Your plan stays active until the end of the period you have already paid for; nothing further is charged after that.

Cancelling does not by itself create a refund for the current period.

2. Refunds are not automatic

We do not issue refunds automatically. Every refund is made only on a written request, after our team has reviewed it. To request one, email legal@intuty.com within 7 days of the charge, from your registered email, with your account email or phone number and the Razorpay payment ID.

We reply within 5 working days. If a refund is approved it is sent to the original payment method, and your bank usually takes 5–7 working days to show it.

3. When a refund is usually approved

• You were charged twice for the same payment.
• You were charged after you had cancelled autopay.
• A fault on our side stopped you from using the plan you paid for, and we could not fix it within a reasonable time.

4. What is not refundable

• A plan period that has been used — including a part of a month or year.
• Messages already sent. Their price includes Meta's WhatsApp fee, which cannot be recovered once a message is delivered.
• Leads found, calls made, or any other usage already paid from your wallet.
• Promotional credit — from coupons, referrals or the first-plan bonus. It has no cash value and cannot be transferred.
• The discount given by a coupon on your first billing period.

5. Wallet balance

Money added to your wallet is prepaid credit for usage. If you close your account, you may request a refund of the unused cash balance (not promotional credit) within 30 days of closing. Any payment-gateway charges already incurred may be deducted.

6. Autopay mandates

Autopay charges the plan price at the start of each billing period until you cancel. If a charge fails, your bank or card network may retry it; if it keeps failing, your plan stops at the end of the paid period. You can also revoke the mandate from your bank or UPI app at any time.

7. Taxes

Prices are shown with GST. When a refund is approved, the GST on it is reversed with a credit note.

8. Contact

legal@intuty.com · Terms & Conditions · Privacy Policy
Voais AI Solution Pvt. Ltd., Deoria | Lucknow | Gorakhpur, India.